Refund Policy

8.1 The user may cancel the subscription at any time through their account or by sending a written notice to customer service at: help@coachplusplatform.com.

8.2 If a user cancels the subscription, billing will cease at the end of the current billing period (for which they have paid). The user will not be billed for future periods, and will retain full access to the system until the end of the current billing period.

8.3 Non-Refund Policy:

8.3.1. The user acknowledges and agrees that Subscription Fees are paid for access to the services for the purchased period (month/year) and are non-transferable and non-modifiable. No refund will be given for subscription fees paid for any future period that has begun, unless explicitly stated otherwise in the provisions of the Consumer Protection Law, 5741-1981 (Israel) (hereinafter: "the Law") applicable to distance selling transactions.

8.4 Data Retention for Legal Purposes: While the platform aims to delete end-customer data 90 days after subscription cancellation, the platform may retain any data, including end-customer data, for a longer period as required to comply with legal obligations, enforce agreements, or resolve disputes.

8.5 The Site may cancel a subscription immediately in cases of violation of the terms of use, persistent non-payment, or closure of the platform, in accordance with the provisions of section 2.2.